I received an incorrect product / package or a product is missing

What do I have to do if my order arrived incorrectly?

We are very sorry that you received the wrong delivery. Mistakes can happen in any logistics system, no matter how good and efficient. If you receive the wrong product or if you receive a package from someone else, please let us know immediately so that we can help you quickly.

You can inform us directly about the wrong delivery here.

My order was not delivered in full You can't wait for your Dorrazone products to finally arrive?

We can understand that! Before you contact us about an outstanding delivery, we would still ask you to check the status of your order yourself.

Attention:

Please note that depending on the size, your order may be delivered to you in several packages on different days. If something is still missing, please contact us here so that we can send you a replacement delivery as quickly as possible.