I would like to complain about a product

A product was delivered damaged or you have another reason for complaint?

We are very sorry that there is a reason for complaint with your KoRo products. In this case, please use our complaint form to report your damage quickly and easily.

How can I complain about a product from my order?

Please use our complaint form: Simply enter your order number and your email address and select the products affected. You can easily select a reason for your complaint here. Please attach meaningful photos to your message so that we can resolve the matter as quickly as possible and in your favor.

A matter of taste

We put a lot of effort into our product selection; however, as we all know, tastes differ, so it may be that you are not 100% satisfied with one or the other product. In these cases, too, we are of course happy to receive your feedback, but we must ask for your understanding that we cannot replace or refund a product that is of perfect quality. Maybe you can get a good friend excited about the product instead?