Returns for Dorrazone generally refer to the process where a customer sends us back a product they purchased for a refund, exchange, or store credit. The specific return policy can vary widely depending on the online shop, but here are some common elements:

What is my Return Window?

Time Frame: The return window is 14 days after the product is received.
Holiday Exceptions: we extend the return period during holidays.

What is the Condition of the Item?

Unused and Unopened: The item needs to be in its original condition, unused, and with all original packaging.
Defective Items: Items that are defective or damaged may have more lenient return policies.

Should i have a Proof of Purchase?

Receipt: Dorrazone require a receipt or proof of purchase, like an order confirmation email, to process returns.

What is the  Return Process?

Return Authorization: Dorrazone require customers to get a return authorization (RMA) before sending back the product.
Return Shipping: Customers are responsible for return shipping costs.

How long is Refund Process?

Refund Methods: Refunds are often issued back to the original payment method or as store credit.
Processing Time: It can take several days to weeks for the refund to be processed and reflected in the customer's account.

Is there is Restocking Fees?

Charges: Dorrazone charge a restocking fee for returned items.

Exclusions:

Final Sale Items: Items marked as "final sale" are typically not eligible for return.
Personalized or Custom Items: Custom or personalized items are not be returnable.

Exchanges:

Direct Exchange: Dorrazone is offering exchanges for different sizes or colors.
Separate Order: Dorrazone is requiring the customer to return the item and place a new order for the replacement.

Return Label and Packaging:

Original Packaging: It's often necessary to return the item in its original packaging.

Understanding these aspects of the return policy can help ensure a smooth return process. If you have specific details or need a tailored return policy, let us know!